WAAD's CV
WAAD HUSAIN MOHAMMED MOOSA ALBLOOSHI
Cultural Content Researcher & Heritage Communicator | Customer Experience Professional
Profile summary
Trilingual cultural content researcher and customer experience professional with GCC experience spanning multiple organizations. Proficient in Arabic, English, and French, combining heritage interpretation, digital storytelling, and frontline operations. Experienced in researching museums, artifacts, and history to create accessible visual narratives for general audiences. Skilled in managing customer transactions, drafting operational proposals, and supporting branch operations with accuracy. Committed to delivering reliable service and communicating historical context effectively.
Career highlights
Cultural Content Creation: Researched museums, artifacts, and history to create accessible articles, carousels, reels, and visual narratives for general audiences.
Customer Service Operations: Handled inbound calls daily about services, procedures, and documentation while supporting branch customers with remittances and inquiries.
Campaign and Proposal Drafting: Drafted the company-wide foreign-currency campaign proposal and authored a hybrid-work proposal focused on continuity and productivity.
Heritage and Art Learning: Completed museum education and art history learning programs through Glasgow, FutureLearn, OpenLearn, and Art Explora Academy.
Key skills
Professional experience
Operates independently to research museums, artifacts, art, heritage, and history. Translates complex historical source material into accessible formats for general audiences.
- Creates accessible articles, carousels, reels, and visual narratives for general audiences.
- Graduated from New Media Academy first Historical Content Creators cohort in 2025.
- Recognized at the 1 Billion Followers Summit.
- Pursued museum education and art-history learning with Glasgow and FutureLearn and Art Explora.
Coordinates branch customer support operations following a transfer from the Tele Sales Center, maintaining operational accuracy and service standards for daily banking workflows. Handles customer inquiries regarding service information, transaction status, and remittance processing while coordinating document verification tasks across the branch.
- Processes branch customer remittances and transaction inquiries while maintaining established service standards and accuracy requirements.
- Supplies branch customers with requested service information and verifies required documentation.
Managed telesales operations for the inbound center, overseeing daily customer service workflows and communication procedures. Authored a hybrid work continuity proposal and drafted the upcoming foreign currency campaign strategy for company-wide review.
- Handled 110+ inbound customer calls daily addressing service procedures and documentation requirements.
- Recommended standardized call scenarios to improve response consistency and resolve recurring complaints.
- Organized classified materials to maintain security and order.
- Digitized paper records to establish a digital archive.
- Organized departmental information for retrieval.
Education
Certifications
Languages
Arabic · Native
English · Professional
French · Basic